FAQ

HOW DO I SIGN UP FOR THE FAN CULT?
To sign up for the Fan Cult, please click HERE. Don’t forget to call your dad.

Fan Cult Membership Includes: 

Official Fan Cult Exclusive Tee
Official Fan Cult Exclusive Enamel Pin
First Access to Pre-sale Tickets and VIP Packages (first-come, first-serve basis)*
One-Time-Use 20% Off Discount Code to the MFM Online Store
Access to Exclusive Content
Access to Fan Cult Community/Message Boards

*No refunds or exchanges once fan cult membership has been activated and pre-sale codes have been distributed. Pre-sale tickets are never guaranteed and are available on a first-come, first-serve basis. There is a 4 ticket limit per show, 12 per tour, per membership.

HOW DO I LOGIN AND VIEW MY ACCOUNT?
To access your Fan Cult account, login at https://www.myfavoritemurder.com/account/login

Immediately after logging in you’ll be directed to your account page where you can view your order history and view your presale and store discount codes.

HERE’S THE THING...I FORGOT MY PASSWORD, WHAT DO I DO?
On the login page https://www.myfavoritemurder.com/account/login, click on Forgot your password? and enter in your email. You'll receive an email with a link that will allow you to select a new password.

I HAVE A QUESTION ABOUT THE STATUS OF MY ORDER
Please send an email to support@bandmerch.zendesk.com with your order number and inquiry.

WILL MY MEMBERSHIP AUTO-RENEW?
No, membership purchases do not auto-renew. All memberships expire one year from purchase date, at which time you are welcome to renew.

WHERE CAN I FIND THE FAN CULT EXCLUSIVE VIDEOS?
Look.  Listen.  Look and Listen to all the fan cult exclusive videos once you log in to the Fan Cult and select “Fan Cult” in the site navigation. Under the dropdown select “Fan Cult News”.  All Fan Cult videos will be posted here.

HOW DO I PARTICIPATE IN THE FAN CULT TICKET PRE-SALE?
You must be a paid member of the Fan Cult to purchase presale tickets. Once a member, you will receive pre-sale information as it becomes available via email. Please note: there may be additional pre-sales, if tickets remain, following the exclusive fan cult pre-sale time period.

ARE THERE LIMITS ON THE AMOUNT OF PRE-SALE TICKETS OR VIP PACKAGES I CAN BUY PER SHOW?
Yes, there is a limit on the amount of pre-sale tickets and VIP Packages you can purchase. This may change from tour date to tour date but it’s often 8 tickets per transaction.

MY TICKETS HAVE NOT ARRIVED. WHEN WILL THEY ARRIVE?
Each venue has different ticketing policies. Please check your order confirmation/receipt  for more details and contact information

WHEN DO THE VIP MEET & GREETS OCCUR?
The VIP meet & greets with Karen and Georgia often take place post show.  When purchasing please take into account and accommodate for added time post show accordingly.  An email will be sent at least 24 hours prior to your event date with details about your VIP package.

WHERE DO I RECEIVE MY VIP PACKAGE MERCHANDISE?
VIP merchandise is provided on site at the event.  Further instructions will be sent to you via email following your purchase and final details will be sent at least 24 hours prior to your event date.

HAVE ADDITIONAL QUESTIONS?
Read our additional FAQs HERE.